Despite the appearance of a down economy, some businesses are surviving, and even thriving more than they ever could have imagined! It’s no coincidence that many thriving businesses are also aggressively marketing whether they can afford it or not. Though marketing in a shifting economy to sustain and even grow your business isn’t a new concept, the social media revolution is creating a new paradigm in the marketing equation: Organizational Buy-In.

Organizational Buy-In is the absolute faith in/and voluntary adoption of an organizations vision, mission, and policy with the genuine intention of improving and growing that organization by any reasonable means. In other words, you have an organization filled with employees who believe in what you’re doing and are willing to do what it takes to make that happen even if the if the end result means your business will become so efficient their job will no longer exist.

Employees taking pride in their profession and figurative ownership in their company isn’t a new concept either, but until now, marketing has mostly been up to business owners, sales people and in larger companies, the marketing department. The introduction of social media as a business tool adds a new twist to what businesses consider marketing and how they use word of mouth through social media to generate brand awareness and revenue.

Now more than ever, businesses rely on more intelligent, harder working, and loyal employees to stay afloat. Employees that meet this criteria are great for maintaining and even growing a business but inside those people is an untapped wealth of potential: they are your new marketing committee.

When was the last time a ‘behind the desk’ employee actively marketed for your business? Is that even possible? Marketing is hard work, and employees are working hard enough as it is to keep their jobs. Why would they go out of their way to get involved in marketing?

First of all, lets talk about loyalty:

Loyal employees tend to be loyal because of relationships they develop with ownership and/or management. Believe it or not, your employees like you, believe in what you’re doing, and want to help you do it better.

So your employees actually like you! Who knew? But saying they like you enough to start marketing; That’s a pretty big leap. Now before you building a bridge to nowhere STOP! Believe it or not, this is going to be a lot easier than you think! Most of your employees are already using the major social networks like Facebook and Twitter, so getting them to use it isn’t step one, and many of them are already talking about their jobs so that isn’t a major hurdle either. The trick is getting your employees to say and do the right things.  With the right education and company policy, your employees can become your main source of new and recurring business and a constant marketing committee.

I know that you’re excited about educating your new marketing committee and turning them loose on the masses, but before you do, consider this: Organizational Buy-In creates a relationship between the employee and the business that forces a win-win that if left unchecked could have a negative effect on your brand.  Once your employees start talking about your business and how awesome it is, they become an active component on the face of your business.  If you’re afraid of this, its too late, they already are. Their friends family and neighbors already know where they work, but now they are actively posting information that will entice people to your business without selling.  For your employees, this new tool can also be used as a weapon. If you treat them badly, they can use this those same methods of marketing to attempt to damage your brand.   So the win for the business is expanded marketing with proven effectiveness and the win for the employee is the necessity for a better work environment driven by ethics, and fairness and an environment that acknowledges the importance of every team member.  This is refresher of an old principle: treat your people right!

I know this concept sounds scary but the business of today is about internal and external collaboration.  Marketing for small and mid-sized businesses especially, will rely more on the efforts of everyone in the organization.  Start thinking about how your team players fit into your marketing model and how they can be maximized in getting the word out about your business.

Social Media Meetups, events and seminars have been popping up all over Hampton Roads in the last few months.   These events range from sales pitches to networking events with a little education, but for the most part, social media novices, skeptics, and fans often leave these events feeling like something is missing.  Well look no further because the Young Professionals Network (YPN) of the Hampton Roads Realtors Association (HRRA) has prepared a four-part educational series with a goal of filling that empty space.

As the owner of Guerrilla Social Media, I’m honored that YPN has invited me to share my perspective on the Guerrilla Marketing approach to social media and how it may change the way that Real Estate professionals specifically view social media platforms and their approach to implementing an efficient and effective strategy.

You may think that social media is for kids, or people with a lot of free time, but if your like most, you know that there’s something about social media and that ‘something’ has nothing to do with the fact that everyone is doing it.  This series seeks to redefine social media in a fundamental way.  It’s not about Facebook, in fact Facebook in a business sense may be a proverbial snowflake on the tip of a massive iceberg.  I’m going to take social media way beyond the big three social networks (Facebook, LinkedIn and Twitter), and expand the horizon into more effective tools for Real Estate Professionals.

If you’re not in Real Estate, don’t worry.  There will be plenty of content that pertains to anyone who has a business interest in social media.  I’m going to get deep into professional social networks like LinkedIn as well as maximizing some of the incredible free tools of Google, free SEO tips and tricks, using Messageboards and Forums to drive traffic and how to make a lasting impression with Multimedia platforms, video specifically.

So mark your calendars, bring your laptops, and make sure your phone is charged up because it’s going to be a fun ride!

Facebook Fan Pages are all the rage and with good reason: Every business that deals with people needs one because Facebook is where the people are! Problem is most business owners are busy, don’t have time and would simply prefer to have someone else do it for them.  Facebook “experts” everywhere are offering to help create with the ‘difficult’ task of creating Fan Pages for busy professionals who want them.  Fact is, a basic Fan Page is very easy to create and sometimes you’ll hear someone say “sure, I can do it for you,” but before you let them, here are a few pointers to ensure that your Fan Page is the property of your business.

The Creator has the Power:

Fan Pages must be created though an existing Facebook Profile.  The profile that creates the account will always have primarly administrative control over the Fan Page forever.  So what does that mean?  It means that person has indefinite control over the operation and destiny of your Fan Page.  Yes you can be the admin privileges of the Page, the creator can never be removed.

I know you may be thinking: What could Possibly go wrong?  Well here are a few examples:

The Disgruntled Employee:

So you have an employee who’s a Facebook ‘expert’ and they offer to create the Fan Page for your business and even manage it.  Well, six months from now, there is a slow economy or something else that forces you to lay them off or fire them and they decide to delete your Page and the 800 Fans you’ve generated and you have no legal discourse.

The friend or associate who claims to be a ‘Facebook expert’:

First of all, there is no such thing as a Social Media or Facebook ‘expert’. Second, similar to the disgruntled employee, friends often have disagreements that lead to ended friendships. You never want to be pessamistic about friendships, you have to be realistic as a business owner and know that you have to be prepared for the worst and in this situation, it isnt much to ask a friend to give you primary control of what’s already yours.

What if the person who owns your account gets flagged for spam?  What if their account gets deleted or they delete the account themselves?  Consider all these factors considered when creating your Fan Page and make your final decision to be that the page will be created in your name through your profile OR get ownership in writing!  Claim what’s yours!

Business owners like the idea of fast, easy, and inexpensive (a.ka. cheap) advertising.  They also know however that traditional methods of advertising like mailers, newspaper ads, and billboards to name a few are becoming less effective and remain costly.  So in search of a new way to both advertise and get their business out there, many businesses discover a  fast, easy and cheap method of advertising online by  implementing a pay-per-click marketing strategy.

Before we talk about pros and cons, lets first consider why old school advertising doesn’t work anymore.  There is an old cliche that says people don’t care how much you know until they know how much you care.  What that’s saying is that people are looking to connect with you and with your business on a deeper level, and throwing a mailer at them or blasting a big ad in the paper or via even email simply doesn’t get that done.  Your business doesn’t appear to care so neither do they. Trash can!

We understand that business owners would prefer not to worry about marketing and Pay-Per-Click is the perfect fire and forget strategy.  The problem is you are paying for a click, not a customer.  How often have you clicked on a site, not found what you wanted immediately and clicked the back button? Do you even click in the sponsored links at the top of Google?  The reality is Pay-per-click is an online billboard.

The Social Media Alternative

Social Media is all about relationships.  Through a little consistency and very little money if any, you build meaningful relationships with your clients.  People know you care because they talk to you interact with them and or others regularly.  Bringing relevant info into their lives, not a sales pitch.

When someone comes to your site, its like a warm call or a referral.  The person knows you and is interested in what you do.  They aren’t looking for something specific, they are probing into your business and if you have something relevant to offer and they have a need its likely they will do business with you.

So when it comes down to it, the product or service you provide effects your the strategy you decide to implement.  If you rely on return clients and customers, relationships are key.  Are you using Pay-Per-Click?  If so, how is it working for your business.  Have you considered social media?

What are your thoughts?

Your Thoughts?

For a small business just starting out, budget is a primary concern. A big expenditure in a business’ budget is marketing.  You have to get your name, face and brand out to the masses, and using traditional advertising methods like print, TV, radio, and even new media strategies can be expensive.

Have you considered social media? I know there are a lot of questions out there about social media, how it works and why it’s a good gateway to business marketing, so here are a few reasons why I think it can be a great place to start for a small business.

1. It’s Free: When your on a budget, nothing beats free. The majority of social media outlets are free to use. Though there may be a time commitment, there is a great deal of value in the fact that marketing can be allocated elsewhere while you grow your business.

2. It’s Easy: Most social networking sites walk you step-by-step through the setup process and many even let you know how complete your profile is and what you can do to make it a more complete profile. For Blogging, WordPress has its Famous 5 Minute Install that for beginners can take longer but still very reasonable and straight forward when following instructions.

3. Unlimited Exposure: With Social Media platforms like Facebook averaging 25-30M new followers per month, the possibilities of exposing new potential customers and clients via social media eclipses rival marketing methods in the short and long term. You can’t search a TV or Billboard audience for potential connections.

4. It Builds Lasting Relationships: The sole purpose of using social media is engaging and building relationships. People want to do business with people they have a relationship with. Using social media platforms is an excellent way to build relationships that foster respect with your target audience. Lasting personal relationships, lasting business relationships!

5. SEO Power: When it comes too online presence, SEO is king. Everyone wants the Google Juice that puts them at the top of the charts. Blogging the right way can play a significant role your business’ search engine presence.

So what are you waiting for? Give FREE social media a try today. You wont regret it tomorrow and neither will your business!

Are you using social media to grow your business? I get a lot of questions from business owners and other busy professionals about how to develop strategies for business growth using social media. My goal has always been try to simplify the social networking equation, and through my calculations I have determined that social media can be simply describe down to a three step process that when implemented properly can explode your business online and in person.

Having a well developed social media profile on a website like LinkedIn or Facebook is the first step toward growing your online presence. Before you can attempt to share a single product or service online, you must first be able to sell yourself (branding if you will). Branding yourself as a person first and not a sales robot instantly creates a unimposing medium for your friends and potential customers to become aware of who you are and hopefully what you do.

Blogging is simply a medium for relevant material. And what is relevant is relative to the viewer. First you have to find out what is relevant to your target audience, then you use your blog to convert that material into a format that is attractive to them. The more relevant material you provide, the more your expertise becomes apparent and your popularity grows.

Cycle of Social Media

Finally, you need the website you probably already have. What you don’t know is that unless you have something and/or someone pointing to your website, you’re probably wasting valuable time and money that you put into it. Blogging and social media outlets do the pointing for you. On the surface, they give people a reason to want to know more about you. Beneath, they are a free way to lead the google spiders right to your website.

The key is constantly having your social media trifecta pointing at something of relevance. Your blogs and profiles should always be pointing at your website and vice versa. Constantly be looking for relevant links, events, and other info you can share with your target audience. When they see value in what you have to share, they will also see value in and want to do business with you.

One of the primary methods of referral generation in the sales industry has been word of mouth advertising and the perfect example of how to maximize the  potential of this powerful yet simple exposure tool is exhibited by companies that grow via network marketing.

Though often stereotyped as pyramid schemes or scams, Network Marketing or Multi-Level Marketing (MLM) is actually the ultimate example of large companies actually spreading the wealth around. MLM companies actually allow the sales force to generate the majority of the income; income that unlike most forms of income is residual, meaning it recurring as long as the account is open, and/or the customer is paying for the product. The way the sales force is recruited is though word of mouth advertising. Many people find interest in the products or services, and some see the opportunity to generate income while sharing what they have found with others.

The reality however is that the landscape of sales has changed drastically, and direct selling is becoming more and more taboo as consumers are becoming more aware of the power of options and therefore choice in every marketplace. As a result, even the best MLM-ers are turning to social media as a method of connecting with their friends, and potential clients and business partners.

Social Media provides you with a relaxed atmosphere where you can share your life, but also share what you do, because what you do is also a part of who you are. Having a strong social media portfolio is key to establishing an MLM-er as a real person that friends and potential clients can relate to, not a pushy salesperson only concerned with making a sale.  That makes you someone they can connect with by name, face, and profession.  A powerful trifecta of connections!

If you couldn’t tell, Social Media is hot right now! A lot of people are now connected to others via some social media outlet these days. Be it a Social Networking Profile like Twitter or Facebook, a Blog, or even a YouTube Video channel, people are loving this easy and effective way to communicate.

One of the things that makes social media so darned attractive is the fact that it’s usually completely free to use.   Anyone with a little time and patience can set up a Facebook page or a Twitter and immediately start engaging people and sharing info and as a result something amazing is happening: Accelerated evolution!

Free information is making it so easy for people to share ideas, learn, and grow, personally and professionally at such a high rate! Creativity and success are thriving in the social media realm and it can be directly linked to the ability to share information freely and easily!

Recently, Justin Williams and I did a presentation at one of the most well known Social Media Events in Real Estate REBar Camp.  Justin focused on the 80/20 rule of social media which says 80% of your updates should be personal, 20% should be business.  This rule also applies to free information. If your 20% business is filled with rich free information, you will reap the benefit of the 80% personal connection in business!   I can say from experience that the law of reciprocity is in full effect. The more you give away freely the more that will come back to you!   I cannot begin to count the referrals I have gotten from those eager to help me because I have freely shared information with them.  So with all that being said, don’t stop sharing what you know…. freely!

Recently, while talking about social media with a client, the topic of empowering employees with social media as a business strategy was discussed. Allowing employees to share their company affiliation and actively exchange information in such an open and informal way initially gives a lot of business owners an uneasy feeling and with good reason. Its tough to monitor the content employees are delivering via social media outlets: Ask Dominos Pizza.

The reality is that social media is open to anyone and a motivated person can do something malicious whether they are an employee or angry customer. That being said, there is a tremendous benefit to your company by giving employees access to tools that show them how to use social media to promote what they do both directly and indirectly.

If you have a website, one of the most notable affects social media can have on your online presence is inbound linking. Having each employee posting a link to your website from their social media profile adds relevance to your site which is good for SEO.

Also, employees social networking on your company’s behalf increases the amount of exposure of your business, essentially expanding your sales force and in many cases a sense of taking ownership of the company’s mission to grow and expand via the internet develops.

There’s no real way to monitor all content being put out, however, there are steps business owners can take to protect themselves against social media smearing by irresponsible or disgruntled employees.

1.  Create a clear detailed company policy on social media usage and ensure this policy is given to all employees and agreed upon with a signature.  Ensure that this policy is reviewed ahead of time by your attorney or legal department

2. Hold employees accountable who violate this policy as necessary.

3. Flag or report inappropriate, dishonest, or potentially damaging materials to the site that holds the such material. This is key as most sites are generally accommodating to such requests.

Since I started sharing Social Media with business professionals in Hampton Roads, I have come across success driven people from all industries! Though many are wary of the seemingly unpredictable affects social media can have on their careers, none have been more resistant to riding the social media wave than those from compliance based professions. Financial Planners, Stock Brokers, and Mortgage Brokers for example are professions that are heavily regulated by company policy. Ironically, many compliance based professions have the potential of receiving the most benefit from using social media platforms.

So the question is, how can compliance based professionals use social media without getting fired? The key is developing a strategy that takes the information emphasis off of you as the individual but still gives you the opportunity to be a valuable source of information for your friends, and clients. The foundation of your strategy is branding, or in this case, re-branding. If people is your business, your face and your personality is your brand. In the social media world, you have to be a little creative and develop a separate brand or personality in the blogosphere.

As long as the internet has been around people have been using it to create a new identity for themselves. The beauty of the internet is that anonymity is automatic. You start with a blank sheet of paper and with a little creativity you can draw your own picture essentially developing a new personality or brand online. Though Social Networking Profiles are centered on names and faces, blogs are centered on information.

Assume Your Social Media Alter Ego

As a compliance based professional, you can use your blog to express your opinion and be a source of information and expertise ‘anonymously.’ Then, use your social networking profiles like facebook and twitter etc. as a pointing device to this great information you’ve located online. People are smart and they will get the message. “Person X is always posting the best stock tips… she must be a stock broker or know a good one.” Bam! You’re in there.

If you are in a social profession, social networking is essential to your survival long term. Everyone in your target market is flocking to social media and they are looking to do business with people they can relate with and connect to. Be that person and seize the social media moment that can make your career!